Returns – Changes

Non-Defective Products Return Policy Due to the nature of e-shopping, it is common for the final recipient’s expectations not to be met by the product of their choice, due to the lack of physical contact with the item to be purchased. Exclusiveclothes.gr supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen, quickly and easily. However, wanting to cover even more of our customers, in order to highlight the benefits of using the internet in our daily markets, we offer the possibility of returning the products. Below we list the terms and ways of returning non-defective products: The consumer has 14 calendar days to return the product he bought – for whatever reason even unnecessarily and request a replacement. In this case, the consumer will be fully responsible for the shipping costs. However, the first change is made at no charge to the customer (if the replacement product is worth more than € 50.00, otherwise the return is charged) For all cases where you want a return of the product you bought (change size / color / design, replacement), you should contact us by phone at +30 2531070669. The packaging must not have been violated and must be in its original (factory) condition.

RETURN PROCEDURES If you are close to the physical store In this case you can visit the store and, after the condition of the product is checked by the responsible employee, he will guide you for further. If you receive by courier You send the parcel, through the courier agency from which you received your order. We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense.

COMPLAINTS POLICY In case any problem of technical or financial nature arises during your transaction with the store, we are at your disposal to solve it in the best possible way. Contact us: +30 (25310) 70669 Contact hours: • Monday to Friday: 10:00 -14: 00